Cloud Management and Optimisation

Cloud Platform Management

Optimise your public cloud experience with our specialized services. Our easy-to-use solutions provide complete cost transparency, allowing you to track and control your costs more effectively. Take advantage of the latest cloud features and services while maintaining full control of your cloud expense.

CI/CD & DevOps

Our team of automaters and orchestraters can automate environment builds, deployment pipelines, and corrective actions. Our DevOps team is skilled in scripting and can bridge the gap between Ops and Dev. We deliver efficient automation solutions rapidly to streamline your operations.

Site Reliability Engineering

Our SRE team ensures the reliability and scalability of your software systems. We work with you to diagnose and eliminate issues through industry best practices, ensuring an ideal user experience for your customers.

Governance

Establishing policies to control your cloud environment is crucial. We have extensive migration experience and can help you define and control access, resources, compliance, and cost without it becoming a burden.

Cloud Adoption Framework

We utilise global best-practice guidance and tools to ensure the success of your cloud project. Our team will guide you through every step of the process, from planning and strategy to migration, innovation/modernization, and governance. With our support, you can transition to the cloud quickly and effectively.

Application Performance Management

Monitoring and managing software application performance and availability is vital to an effective Application Performance Management (APM) strategy. Our team reviews performance metrics and resource loads to detect any issues and ensure that your applications perform at optimal levels now and in the future.

24x7 On-call Support

Rostered on-call support for proactive alert response and incident management.

Daily Checks

Daily checks by our Cloud Engineers to ensure that systems and services are working as expected and any impending issues are caught and rectified.

Cloud Infrastructure and 
Application Monitoring

Cloud infrastructure and tailored application alerts across your environment to capture incidents and remediate accordingly.

Premier Support

Escalation to premium vendor support for cloud platform-related issues and incidents.

ChatOps

Chat-based access to our teams of Cloud Engineers, DevOps Engineers and Solutions Architects.

Automation Library

Access to pre-created and customisable automation to perform reactive and self-healing operations.

Service Requests

Specific requests for our Cloud Specialists to perform consultation or work within your environment.

Service Management

Service management via Parallo’s ticketing system for tracking and resolving service requests and incidents.

Block Time

Pre-paid time for a specialist to carry out service requests.

Reservation Monitoring

Daily monitoring of reservation utilisation to detect reductions in reservation efficiency and cost optimisation.

Portal

CPM Dashboard to show statistics and deep-dive information on CPM services, including alert summaries and block time usage. Cloud usage dashboard shows spend over time.

Cloud Cost Optimisation

Optimisation reviews to identify and recommend cost saving initiatives.

Architecture Guidance

Architecture reviews with our Solutions Architects to identify architectural improvements and recommendations.

Customer Success

Assigned Customer Success Manager for onboarding and ongoing communication and regular service reviews.

Incident Management and Response

Incident management with escalation 
pathways during a service impacting 
incident.