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CLOUD SERVICES

Cloud Excellence Suite: Performance

Comprehensive application performance monitoring and optimisation to deliver expectational end-user experiences. 

Parallo’s Performance service ensures your cloud applications run smoothly, efficiently, and at peak performance. Designed for SaaS, ISVs, and modern enterprises, we can provide 24/7 monitoring, alerting, and deep observability powered by Datadog. Our cloud experts then help you detect and resolve issues before they impact users and keep your applications running with the highest level of performance - to help you win customers and grow your business.
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Our Approach

Enhance user experience with Parallo’s Performance team of cloud experts. Gain the insights and customer understanding you need across platforms, applications, logs, customer metrics, and both synthetic and real user monitoring, ensuring you deliver a consistent and seamless user experience

Advanced Application Monitoring

We employ Datadog to capture critical application-level performance metrics, including response times, error rates, and transaction traces. This enables deep insights into application health, ensuring a seamless user experience.

The value is not only in the robust set of tools we deploy but in our tailored monitoring solutions and deep knowledge of your cloud environment. We configure synthetic monitoring and real user monitoring, enabling proactive tracking of user experience and application availability.

Going Beyond Basic Dashboards

Combine best-of-breed tooling with expert service. Our team configures and implements deep application-level monitoring to uncover and address performance issues and behavioural insights.

As a trusted Datadog partner, we help businesses running on AWS or Azure unlock the full potential of observability and monitoring across infrastructure, applications and user experience. 

Proactive Incident Resolution

Leverage our 24/7 support for critical incidents impacting your user experience. Ensure your prioritised alerts are addressed and resolved in a timely matter with expert support.

Service Offerings to Meet your Needs

Available in three SKUs, our service is designed to meet the diverse needs and budget of SaaS/ISV and Corporate/Enterprise organisations. Choose as much or as little support you need.

How Performance works

Performance is a managed application monitoring and observability service that proactively tracks and optimises your cloud infrastructure and applications. Ensuring they maintain expected service levels and customers receive a positive application experience. 

1.

Discovery

Being integrated with your team and deeply understanding your current state and goals is what sets our team apart. 
 
Focus Areas: 
 
  • Assess current state and desired future state. 
  • Fit and gap analysis - People, Process, Tech.
  • Understand what metrics matter most for your business goals. 
  • Performance is fully integrated with our Foundational support, so we can automatically identify and raise P1 or P2 incident and start remediating to get the system back to its optimal health.
Team, Governance
Design, Dev

2.
Design and Implementation 

We assess and implement the right solutions for your business, focusing on key user experience metrics and incident response processes to ensure optimal deployment and performance. 

 

Focus Areas: 

  • Assess and select the right solution/s for your business. 
  • Deploy and configure your solution/s with a focus on custom key user experience metrics.
  • Implement the appropriate incident response process. 
  • Continuously review data and metrics collected and use to prioritise backlog. 

3. 
Optimisation

Continuously optimise your cloud infrastructure, predict incidents, and reduce noise to ensure sustained reliability and performance.

 

Focus areas:

  • Continually optimise performance and reliability.
  • Regular optimisation reviews to ensure your application continually improves and delivers a great experience. 
Time, Process
Growth, Target

4. 
Ensure Excellent User Experience

Our Performance team guides you on the journey to an excellent user experience by leveraging our software development and deep cloud expertise to work closely with you, ensuring your application delivers an excellent user experience to drive business performance. 

Through ongoing innovation, optimisation, and automation, we ensure your solution remains fit for purpose, while integrating new opportunities for innovation and improvement as your business grows.

What our customers say

We're always moving forward with curiosity and a desire to help our customers succeed. 

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Ensuring Fast, Reliable Orders for Bidone

BidOne faced order delays due to inconsistent Azure Data Factory performance across regions.

Parallo implemented Datadog and Synthetic testing to detect issues in real time, improving reliability and end-user experience.

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Improving DevOps for a Better Customer Experience

PetSure's GitHub environment was optimised with automated access, improved governance and cost reductions in licensing. 

With a now well-managed GitHub environment and automated processes, PetSure’s IT team can work more efficiently, deploy updates faster, and enhance security. PetSure customers now benefit from more reliable and responsive services. 

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Improved Performance and Reliability for Crossware

Parallo implemented a multi-region observability solution to reduce helpdesk tickets related to email latency and ensure reliable performance worldwide.

With consistent and timely email delivery achieved across all regions, Crossware improved their user satisfaction globally.

"PetSure now feel well supported in our complex multifaceted journey knowing we have the right team alongside us with a common goal."

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Rob Collins - PetSure, Head of IT Operations

"Working with Parallo made a huge difference for us. We’ve cut down on helpdesk tickets, emails are landing on time, and we’ve got full visibility across regions. It’s been a game-changer for keeping our customers happy and meeting SLAs without the headaches.”

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Peter Molyneux - Crossware. General Manager

Get in touch

Talk to our team about how we can optimise your application performance and boost customer satisfaction.
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